Bureau Analytics Lead
Salary - DOE
London, United Kingdom (Hybrid)
The Green Recruitment Company is delighted to be working with a public sector energy procurement and energy management business, focused on delivering their customer's net zero carbon targets.
The business is seeking a Bureau Analytic Lead to work with the Systems and Processes lead to streamline and automate data validation and reporting.
Ensure the Bureau service and bespoke reporting are carried out and issued to customers on a timely and accurate basis.
Coach and manage a team to deliver excellent performance and service to our customers.
Put in place robust Quality Assurance methods and processes.
Monitor the performance and the quality of the Bureau Service validation and reporting via Dashboard Reporting and KPIs.
Implement a proactive approach of flagging anomalies in consumption and cost to customers, signposting potential routes to investigate and resolve the anomalies.
Identify service and reporting opportunities for bureau customers.
Manage and resolve process or performance issues that are impacting the effective production of reporting.
Work with the Systems and Processes Lead to streamline processes and reporting.
Oversee the onboarding of new customers, acting as a technical lead for new customer bureau reporting requirements.
As part of the Leadership Team, uphold and embed the Commercial Services Values.
Ensure compliance with internal processes, legislation, and contractual commitments.
An understanding of the Energy industry
Detailed knowledge of energy and carbon reporting systems
Detailed understanding of energy, water, and carbon reporting methodologies
Experience in setting and measuring performance metrics and taking management actions against outputs
Experience in managing, leading, and coaching highly successful teams
Experience in implementing and managing strong Quality Assurance processes
Ability to build strong relationships with internal and external stakeholders
Experience in managing large data sets in a timely and accurate manner
Experience in identifying and improving ineffective processes
Experience in delivering customer reporting outputs to a tight schedule