Tier 2 Tech Support Engineer - Solar - Munich

Tier 2 Tech Support Engineer - Solar - Munich

  • Location


  • Sector:

    Renewable Energy & Infrastructure

  • Job type:


  • Salary:


  • Contact:

    Nathan Quinn

  • Contact email:


  • Published:

    over 2 years ago

  • Expiry date:


  • Startdate:


  • Consultant:

    Nathan Quinn

The Opportunity

A rare opportunity to join one of the biggest micro inverter manafacturers, currently with over 120M inverters installed globally. The client offers a great route of progression in an already well established company that has the biggest US market share as well as being listed on the US stock exchange.

The Role


  • Providing the customer with support on site, CRM, and over the phone
  • Make sure every call is documented
  • Make sure every FA/RCA unit case is returned
  • Work with regional logistic manager
  • Work with relevant POC
  • Solving technical issues based on RTmon/monitoring permission level
  • Collecting data for new HW/SW issues
  • Reporting of Technical issues
  • Escalate cases to RnD via CRM system (new RnD CRM called JIRAFA)
  • Escalate cases to FSE (for technical cases)
  • Managing SPN trainings
  • Getting training materials from HQ
  • Knowledge content input

The Person

  • Education- Technical engineering background
  • Minimum 2 year of experience working as a 2nd level engineer in a technical environment
  • PV business- advantage
  • Strong problem solving skills
  • Communication skills
  • IT knowledge
  • Profound & solid technical knowledge
  • Fluency in German and English