The Green Recruitment Company are delighted to be supporting our Client, an award-winning clean technology company, who are accelerating the global green energy transition through their accessible & innovative battery storage solutions.
They seek a new Field Applications Engineer to join their dynamic team & strengthen their Pre and Post Sales technical capability. The role will be both technical & customer facing, offering support to the internal commercial & engineering teams, as well as their growing number of external partners and re-sellers. The role will span across a range of disciplines including: pre-sales system specification, project design and post-sales support with the ability to assist in field commissioning activities.
The ideal candidate will be a self-starter and organised, with excellent communication skills. They will be a proactive problem-solver and will be comfortable working cross-functionally with product management & engineering teams, whilst communicating the voice of the customer.
First point of contact (supported by the technical team) for pre-sale technical enquires.
Support Commercial Team by leading on scoping of technical solutions required to address customer requirements and project design for new commercial opportunities
Specify Battery system requirements across their battery portfolio (with or without PV)
Specify with DNO and other regulatory requirements for installation
Conduct site visits at commercial and residential sites as required
1st responder post-sale technical support enquiries.
Lead field installation and investigations of battery system and IoT hardware.
Support system integrators with any site installation issues associated with the battery system.
Ability to commission their battery system & CDI installations in the field
Certified Electrician qualification / Electrical Engineering background
2+ years’ experience with hybrid system design (PV, backup/on-grid system design)
3+ years’ experience with case support tools (Hubspot/Zendesk)
UK Driving license with some experience driving a commercial vehicle
Ability and willingness to become ADR qualified (if not already attained).
Working knowledge of relevant software packages such as Outlook, Word, Excel, PowerPoint
Light commercial and residential Li-ion battery system integration experience (more than 5kWh less than 250kWh) – not essential but desirable.