​We are seeking a highly motivated and detail-oriented Service Contract Manager to join our dynamic team. In this pivotal role, you will oversee the entire lifecycle of service contracts, ensuring compliance, negotiation, and execution of terms in alignment with our company’s objectives. You will be responsible for establishing and maintaining strong relationships with vendors and clients, managing the contract development process, and optimizing service delivery.

The ideal candidate will possess excellent analytical and negotiation skills, allowing them to navigate complex contract structures and resolve disputes efficiently. You will collaborate closely with cross-functional teams to align contract goals with operational strategies, ensuring that all service deliverables meet the highest standards. Your ability to adapt to changing environments and drive improvements in the contracting process will be critical to success in this position.

We value professionalism, transparency, and a commitment to customer satisfaction, and we are looking for someone who shares this vision. Join us and be a part of a forward-thinking organization where your contributions will have a significant impact on our service operations and overall business success.

Responsibilities:

• Manage the end-to-end service contract lifecycle from initiation to expiration.

• Negotiate contract terms and conditions to meet business needs while managing risks.

• Monitor compliance with service level agreements (SLAs) and performance metrics.

• Collaborate with internal teams and stakeholders to define service requirements and deliverables.

• Coordinate activities of a team of Field Service Technicians and 3rd party sub-contractors who provide maintenance, troubleshooting, repair, training, and other services.

• Identify and mitigate potential risks associated with service contracts and vendor relationships.

• Develop and maintain a centralized contract database for easy access to contract documents and key dates.

• Provide guidance and support regarding contractual issues to business units and stakeholders.

Qualifications:

• Bachelor's degree in Engineering Discipline, Contract Management, or a related field.

• Proven experience in contract management or procurement, preferably in a service-oriented environment.

• Minimum of 5 years engineering experience or equivalent.

• Strong negotiation skills with a thorough understanding of contract law and terminology.

• Excellent analytical and problem-solving abilities with strong attention to detail.

• Effective communication skills, both written and verbal, with the ability to present information clearly.

• Ability to work independently and as part of a team in a fast-paced environment.

• Proficiency in contract management software and Microsoft Office Suite.

• Knowledge of the market for mechanical/thermal/electrical industrial equipment and electric grid is a plus.