The Account Manager is accountable for retaining and growing a portfolio of customer accounts and developing strong customer relationships. The post holder will lead on key customer engagement, contract retention, upselling and cross-selling services and networking to identify and win new customers.

The Role:

• Be directly responsible for growing and retaining a customer portfolio.
• Maintain account plans which identify and manage key customer risks and opportunities.
• Build a strong pipeline of sales opportunities.
• Lead on the upsell and cross-sell of services.
• Identify wider opportunities for other CS divisions.
• Establish strategic relationships with key decision makers at customer organisations, including senior stakeholder engagement.
• Update and maintain account management activity using CRM software.
• Manage full end-to-end contract process to successfully on-board customers onto new contracts or services.
• Liaise closely with Customer Services teams with on-going service delivery, assisting with the resolution of any issues.
• Work collaboratively with Marketing and Service Leads to produce quality customer communication plans in addition to upsell and cross sell marketing material.

The Individual:

• Successful relationships will need to be developed with:
• The Energy Divison’s SMT Team
• All colleagues within The Energy DivisionKey stakeholders across Commercial Services’ Divisions
• The Energy Division’s key customers
• Key stakeholders and senior contacts at customer organisations
• Gas and Electricity suppliers
• Key supply chain companies