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Account Manager

Account Manager

The Account Manager is accountable for retaining and growing a portfolio of customer accounts and developing strong customer relationships. The post holder will lead on key customer engagement, contract retention, upselling and cross-selling services and networking to identify and win new customers.

The Role:

  • Be directly responsible for growing and retaining a customer portfolio.
  • Maintain account plans which identify and manage key customer risks and opportunities.
  • Build a strong pipeline of sales opportunities.
  • Lead on the upsell and cross-sell of services.
  • Identify wider opportunities for other CS divisions.
  • Establish strategic relationships with key decision makers at customer organisations, including senior stakeholder engagement.
  • Update and maintain account management activity using CRM software.
  • Manage full end-to-end contract process to successfully on-board customers onto new contracts or services.
  • Liaise closely with Customer Services teams with on-going service delivery, assisting with the resolution of any issues.
  • Work collaboratively with Marketing and Service Leads to produce quality customer communication plans in addition to upsell and cross sell marketing material.

The Individual:

  • Successful relationships will need to be developed with:
  • The Energy Divison’s SMT Team
  • All colleagues within The Energy DivisionKey stakeholders across Commercial Services’ Divisions
  • The Energy Division’s key customers
  • Key stakeholders and senior contacts at customer organisations
  • Gas and Electricity suppliers
  • Key supply chain companies