​Our client is a fast-growing provider of residential solar and energy storage solutions, offering integrated high-efficiency panels, hybrid inverters, and intelligent battery systems. Backed by a global renewable energy group, they combine advanced technology with a localised approach to deliver reliable, future-ready energy solutions for homeowners. The company is expanding its footprint in Thailand and is building a dedicated technical service team to support nationwide customers and partners.

Role Purpose

The Technical Support Engineer will provide pre-sales and post-sales technical support for residential solar and storage products across Thailand. This includes on-site installation guidance, commissioning, troubleshooting, and installer training, ensuring optimal system performance and customer satisfaction.

Key Responsibilities

• Provide technical support to installers, distributors, and customers during installation, commissioning, and maintenance

• Conduct on-site troubleshooting and fault diagnosis for inverters, storage systems, and associated components

• Deliver technical training sessions for partners, installers, and retail staff

• Assist the service team in providing product delivery and after-sales technical support

• Providing technical training and explaining technologies and technical details to clients and colleagues;

• Draw up technical documents (technical procedures, technical specifications, and technical presentations) based on the documents provided by the HQ

Requirements

• Bachelor’s degree in Electrical Engineering, Electronics, Renewable Energy, or related field

• 5+ years of technical support or service experience in the solar industry (experience with residential inverters/storage strongly preferred)

• Hands-on experience with installation, commissioning, and maintenance of PV systems

• Familiarity with inverter communication protocols, monitoring software, and energy management systems

• Native Thai speaker with proficient in at least one of English or Mandarin Chinese

• Willingness to travel extensively within Thailand

• Familiar with the electricity market policies in Vietnam