​The Role

• Identify, design, manage and implement additional service/revenue opportunities.

• Identify trends in types of customer, supplier and internal enquiries and implement solutions to reduce email traffic and improve communication approach.

• Be the point of contact where required in the absence of the Portfolio Manager.

• Resolve customer level escalations and complaints, mitigating the need for higher escalation. Undertake root cause analysis and implement solutions to improve the pricing service.

• Manage the Fixed Term Fixed Price Tender Schedule and coordinate renewals.

• Keep up to date with the Fixed and Flex Framework offerings, ensuring that tenders and price renewals are in line with the Agreement.

• Coach and develop a team of Pricing Analysts to deliver accurate pricing for the LASER customer base

The Individual

• Strong experience of leading, coaching and developing a team.

• Detailed knowledge and experience in the energy supply industry, specifically in relation to commodity and non-commodity pricing.

• Experience of setting and measuring performance metrics, identifying and managing risk.

• Experience collaborating with multiple stakeholders to deliver high level outputs/service.

• Experience in identifying and implementing improvements to operational processes to improve efficiency and accuracy.