​Do you want to work for a highly recognised public sector focused business whose mission is to always deliver a quality and seamless customer service. Accurate pricing is a key service deliverable and, as our new Pricing Team Leader, you will take pride in developing and optimising our existing pricing processes, to ultimately improve the customer experience.

The Role

• Identify risks, impacting the customer and/or LASER, and work closely with stakeholders to manage and resolve.

• Identify, design, manage and implement additional service/revenue opportunities.

• Identify trends in types of customer, supplier and internal enquiries and implement solutions to reduce email traffic and improve communication approach.

• Be the point of contact where required in the absence of the Portfolio Manager.

• Resolve customer level escalations and complaints, mitigating the need for higher escalation. Undertake root cause analysis and implement solutions to improve the pricing service.

• Collaborate with Customer Service Leads, the Portfolio Team Leader and Billing Manager to deliver the best possible service.

• Own and optimise the BAU pricing processes, identifying inefficiencies, and implementing efficiencies.

• Enable full visibility and progress of reconciliation and commission claims.

• Manage a structured commission claim calendar and report on budget, forecast and actual claim values