Their intelligent platform enables energy utilities to unlock the full value of a radically changing energy system and propel us to a future where renewable energy is sustainable, affordable and accessible for all.

What will I be doing?

As the Interim Head of Product for Customer Care, you will lead the strategy and execution of the Agent Experience and Customer Contact as a Service (CCaaS), and Customer Self-Service Experience.

These products are mission-critical to our vision and objective to enable global energy retailers to provide exceptional, AI-driven, and cost-efficient customer service.

Your responsibilities will include:

• Owning and refining the global strategy and roadmap for Customer Care products

• Driving delivery of in-flight development milestones and evolving the product strategy as we learn from customer adoption

• Collaborating with Commercial, Design, and Engineering teams to refine the go-to-market strategy

• Representing us in external engagements, conferences, and client meetings

• Managing and developing a talented team of product managers while contributing to the broader product community

About You

You are a seasoned product leader who can hit the ground running in a dynamic, fast-paced environment.

• (Must have) Experienced in managing and scaling multiple product teams, with a minimum of two years experience as a Head of Product mentoring and coaching a team of Product Manager

• Skilled in defining and delivering product strategy, roadmaps, and outcomes

• Experienced in managing and scaling multiple product teams

• Passionate about end-user experience, particularly in operational and contact centre environments

• Highly analytical, resourceful, and hands-on, with a strong focus on outcomes

• An excellent communicator who can influence senior leadership and external stakeholders

• Known for building strong internal and external relationships

• Comfortable with travel for key client and industry engagements

What will set you apart

• Prior experience as a Head of Product managing multiple product teams

• Strong commercial acumen, particularly around go-to-market strategy and pricing

• Background in energy retail operations and contact centres (CCaaS)

• Experience leveraging AI to enhance customer experiences