Be part of a global business that holds the leading position in demand response programs globally that is dedicated to developing innovative products and digital solutions as a Customer Success Manager.

The Role:

The position will complement our Energy Markets, Sales and Operations teams to ensure clear and consistent customer communications for on-boarding, enrolment, and testing requirement as the primary point of contact for UK Demand Response and Flexibility customers for questions about; payments, performance and program rules.

The Customer Success Manager will act as a subject matter expert establishing relationships with clients to better understand their needs and future energy direction with a view to helping them strategically achieve or set goals - utilise the client’s solutions to both decarbonise and access new revenues from energy flexibility.

Responsibilities:

Support Business Development/ Sales Teams at the end of the initial sales cycle to formalise offerings into proposals as needed
Actively manage the customer portfolios to ensure contract renewals are negotiated and delivered in a timely manner
Understand the customers’ needs and actively identify and propose additional products and services to meet their needs
Act as the main driver for customers’ operational stakeholders to coordinate, consult and flawlessly execute products and services
Manage the customer onboarding process and become the customer’s primary point of contact to work through all facets of product/service delivery
Liaise closely with cross functional teams and other 3rd parties as appropriate to ensure successful and timely delivery and to ensure market leading customer experience

The Individual:

Have a passion for great user and customer experience
5+ years’ experience working in customer sales, service, and management roles
Able to demonstrate tangible successes and results at improving customer relationships and experience
Be excited and motivated to transform the energy sector through innovative business solutions
Strong Energy background. Knowledge of Demand Response Programmes as well as DER (distributed energy resources) CHP, P.V. back up generation etc.
Experience with and familiar with contracts in the B2B energy space
Familiar with common software types and customer relationship management tools, e.g. Salesforce