Client Relationship Manager

Posted 27 November 2023
Salary £30,000 - £37,000
Job type Permanent
Discipline SustainabilityEnergy Supply & Trading
Contact NameDan Turrell

Job description

Job Title: Client Relationship Manager

Location: London 3 days/week

Salary: £30,000 - £37,000

An exciting opportunity has arisen to join a growing Client Services team operating within one of the UK's leading independent providers of sustainable energy supply and solutions to large-scale commercial and industrial businesses.

Key Responsibilities:

  • Invoice production offering bespoke options where needed.

  • Building and maintaining key account relationships.

  • Manage all queries and questions in relation to your portfolio and ensure they are dealt with in line with business Service Agreement Levels.

  • Communicate with internal teams assisting and providing information about your portfolio when needed.

  • Proactively maintain your accounts ensuring they are up to date and running efficiently, anticipating any challenges before they arise (payments, meters and customer information).

Your Profile:

  • At least 2 years' experience in the energy and utilities industry

  • Excellent verbal and written communication skills.

  • Excellent attention to detail.

  • Numerate with good analytical skills.

  • Able to prioritise and manage your own workload with minimal supervision

  • Microsoft Tools & CRM competent

  • Computer literate with good knowledge of MS Office.

  • Previous experience in managing customer accounts/profiles.

  • High standard of telephone etiquette