Account Manager

Posted 13 October 2022
Salary Up to £45,000
Job type Permanent
Contact NameEmma Carter

Job description

​The Role

  • Speaking to the client on a regular basis to ensure all elements of the contract are being met and passing queries/issues to the line manager for discussion and resolution.

  • Meet with the client to understand issues, develop the energy strategy and continually come up with new ideas to improve service.

  • To take ownership and accountability for their clients, working with each department to ensure the best service is provided through dedication, accuracy and to agreed SLA’s and KPI’s.

  • Prepare overview reports to the Manager to show regular audits of data, meeting contractual agreements and evidence work is completed on time for each client.

  • Ensure all workloads are discussed with the bureau manager during time of absence to provide continuity of service.

  • You will be required to enter data into the database and ensure that the information passes various validation and verification checks..

  • During the day various queries will arise. This will vary from utility invoice queries to site queries where you will need to contact suppliers and sites.

  • Liaise with site teams to ensure that sub meter reads as required for tenant recharges are provided in a timely and accurate fashion and that all queries are raised asap, where possible setup automatically into the system.

  • Provide accurate and timely tenant recharges and/or on accounts as required, to assist with service charge cash flow.


The Individual

  • Microsoft Excel

  • Previous Experience in the Utilities industry is an advantage

  • Attention to detail and being able to work under pressure

  • Organises workload effectively and efficiently whilst communicating with managers.

  • Strong written and verbal communication skills

  • Good mathematical skills and a keen eye for numbers

  • Team player