Tier 2 Tech Support Engineer - Solar - Netherlands
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Location
Netherlands
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Sector:
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Salary:
€45,000-€50,000
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Contact:
Nathan Quinn
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Contact email:
nathan@greenrecruitmentcompany.com
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Published:
almost 2 years ago
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Expiry date:
2020-07-05
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Startdate:
ASAP
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Consultant:
Nathan Quinn
The Opportunity
A rare opportunity to join one of the biggest micro inverter manafacturers, currently with over 120M inverters installed globally. The client offers a great route of progression in an already well established company that has the biggest US market share as well as being listed on the US stock exchange.
The Role
Responsibilities:
- Providing the customer with support on site, CRM, and over the phone
- Make sure every call is documented
- Make sure every FA/RCA unit case is returned
- Work with regional logistic manager
- Work with relevant POC
- Solving technical issues based on RTmon/monitoring permission level
- Collecting data for new HW/SW issues
- Reporting of Technical issues
- Escalate cases to RnD via CRM system (new RnD CRM called JIRAFA)
- Escalate cases to FSE (for technical cases)
- Managing SPN trainings
- Getting training materials from HQ
- Knowledge content input
The Person
- Education- Technical engineering background
- Minimum 2 year of experience working as a 2nd level engineer in a technical environment
- PV business- advantage
- Strong problem solving skills
- Communication skills
- IT knowledge
- Profound & solid technical knowledge
- Fluency in Dutch and English