Tier 2 Tech Support Engineer - Solar - Netherlands

The Opportunity

A rare opportunity to join one of the biggest micro inverter manafacturers, currently with over 120M inverters installed globally. The client offers a great route of progression in an already well established company that has the biggest US market share as well as being listed on the US stock exchange.

The Role

Responsibilities:

• Providing the customer with support on site, CRM, and over the phone
• Make sure every call is documented
• Make sure every FA/RCA unit case is returned
• Work with regional logistic manager
• Work with relevant POC
• Solving technical issues based on RTmon/monitoring permission level
• Collecting data for new HW/SW issues
• Reporting of Technical issues
• Escalate cases to RnD via CRM system (new RnD CRM called JIRAFA)
• Escalate cases to FSE (for technical cases)
• Managing SPN trainings
• Getting training materials from HQ
• Knowledge content input

The Person

• Education- Technical engineering background
• Minimum 2 year of experience working as a 2nd level engineer in a technical environment
• PV business- advantage
• Strong problem solving skills
• Communication skills
• IT knowledge
• Profound & solid technical knowledge
• Fluency in Dutch and English