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Technical Support Specialist

Job description

​Our client is a fast-growing provider of residential solar and energy storage solutions, offering integrated high-efficiency panels, hybrid inverters, and intelligent battery systems. Backed by a global renewable energy group, they combine advanced technology with a localised approach to deliver reliable, future-ready energy solutions for homeowners. The company is expanding its footprint and is building a dedicated technical service team to support nationwide customers and partners.

Role Purpose

The Technical Support Engineer will provide pre-sales and post-sales technical support for residential solar and storage products. This includes on-site installation guidance, commissioning, troubleshooting, and installer training, ensuring optimal system performance and customer satisfaction.

Key Responsibilities
  • Provide technical support to installers, distributors, and customers during installation, commissioning, and maintenance

  • Conduct on-site troubleshooting and fault diagnosis for inverters, storage systems, and associated components

  • Deliver technical training sessions for partners, installers, and retail staff

  • Assist the service team in providing product delivery and after-sales technical support

  • Providing technical training and explaining technologies and technical details to clients and colleagues;

  • Draw up technical documents (technical procedures, technical specifications, and technical presentations) based on the documents provided by the HQ

Requirements
  • Bachelor’s degree in Electrical Engineering, Electronics, Renewable Energy, or related field.

  • 3+ years of technical support or service experience in the solar industry (experience with residential inverters/storage strongly preferred).

  • Hands-on experience with installation, commissioning, and maintenance of PV systems

  • Proficient in Romanian & English.

  • Willingness to travel extensively within Romania.

  • Work remotely but must based in Timișoara or Cluj.

  • Visa sponsorship is not available for this position.