​Our Client

Our client is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. They are passionate about the work they do and hope to find a colleague with a shared passion for smart technologies and a sustainable future.

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Job Responsibilities

·           Responsible for the successful coordination relating to Marine Power Field Services &Workshop jobs.

·           Close cooperate with Resource Managers assigning engineers to jobs

·           Close cooperate with/support to Workshop Team Leader to plan/execute workshop work.

·           Participate in offer reviews, ensure suitable handover from Sales Proposal team.

·           Act as single contact person for the customer during the work order.

·           Liaising with customers to coordinate detailed schedules, parts, tools, authorizations and permits, and to formalize service bookings.

·           Responsible for briefing and debriefing of the engineers before and after the jobs.

·           Lead and coordinate Field Service activities, including work scopes, personnel, tools, spare parts, schedule, costs, etc.

·           Issue Tech Requests when applicable.

·           Service follow-up, ensuring customer satisfaction and obtaining feedback, maintaining service record files and KPI's.

·           Identify and implement improvements through cost efficient means.

·           Review revenue/cost before invoicing, maintain KPI of the jobs on hand.

·           Continuously keep up-to-date about company policies and guidelines.

Candidate’s Requirements

·           Bachelor degree or above

·           Relevant technical experience related to Marine Engineering especially 2S/4S Engines is desirable, background related to Propulsion/E&A will be an advantage.

·           Safety-first mind-set.

·           Good communication skills and customer understanding.

·           Good organizational skills and customer empathy, combined with a strong commitment to delivering excellent customer service.

·           Good team working skills and be flexible to adjust and re-plan in dynamic situations.

·           Good Cost awareness & effectiveness.

·           Strong delegate skills, follow directions and work under pressure.

·           Good MS tools skills.

·           Fluent in Mandarin & English.

Salary Range: 380-400K HK Dollars per month + Year end bonus

Location: HongKong