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Service Coordinator

Service Coordinator

  • Location

    Hong Kong

  • Sector:

    Renewable Energy & Infrastructure

  • Job type:

    Permanent

  • Salary:

    HKD 38-40K per month *14

  • Contact:

    Jade Zhang

  • Contact email:

    jade@greenrecruitmentcompany.com

  • Contact phone:

    +86 6482 3419

  • Job ref:

    SC002

  • Published:

    15 days ago

  • Duration:

    Permanent

  • Expiry date:

    2022-12-16

  • Startdate:

    ASAP

  • Consultant:

    Jade Zhang

Our Client

Our client is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. They are passionate about the work they do and hope to find a colleague with a shared passion for smart technologies and a sustainable future.

Job Responsibilities

·           Responsible for the successful coordination relating to Marine Power Field Services &Workshop jobs.

·           Close cooperate with Resource Managers assigning engineers to jobs

·           Close cooperate with/support to Workshop Team Leader to plan/execute workshop work.

·           Participate in offer reviews, ensure suitable handover from Sales Proposal team.

·           Act as single contact person for the customer during the work order.

·           Liaising with customers to coordinate detailed schedules, parts, tools, authorizations and permits, and to formalize service bookings.

·           Responsible for briefing and debriefing of the engineers before and after the jobs.

·           Lead and coordinate Field Service activities, including work scopes, personnel, tools, spare parts, schedule, costs, etc.

·           Issue Tech Requests when applicable.

·           Service follow-up, ensuring customer satisfaction and obtaining feedback, maintaining service record files and KPI's.

·           Identify and implement improvements through cost efficient means.

·           Review revenue/cost before invoicing, maintain KPI of the jobs on hand.

·           Continuously keep up-to-date about company policies and guidelines.

 

Candidate’s Requirements

·           Bachelor degree or above

·           Relevant technical experience related to Marine Engineering especially 2S/4S Engines is desirable, background related to Propulsion/E&A will be an advantage.

·           Safety-first mind-set.

·           Good communication skills and customer understanding.

·           Good organizational skills and customer empathy, combined with a strong commitment to delivering excellent customer service.

·           Good team working skills and be flexible to adjust and re-plan in dynamic situations.

·           Good Cost awareness & effectiveness.

·           Strong delegate skills, follow directions and work under pressure.

·           Good MS tools skills.

·           Fluent in Mandarin & English.

 

Salary Range: 380-400K HK Dollars per month + Year end bonus

Location: HongKong