​Key Responsibilities:

• Support clients in project modelling and efficient use of the company’s platform for energy solutions

• Respond promptly to customer queries, resolving issues or escalating as necessary

• Guide clients through onboarding and integration processes to maximize platform adoption

• Provide expert advice on commercial solar, battery storage, tariff structures, and virtual power plant applications

• Conduct training sessions for customers and internal teams

• Identify opportunities to enhance client subscriptions and assist with renewals

• Monitor and analyze developments in energy policy, market conditions, and technology trends in Europe

• Generate educational content such as articles, webinars, and training materials to support client success

• Assist in global market research to support strategic expansion

• Collaborate closely with product and engineering teams to ensure customer needs inform future developments

• Represent the company at industry events and during client-facing engagements

Candidate Profile:

• At least five years of experience in commercial solar, battery storage, or energy consulting, ideally with customer-facing or analytical responsibilities

• Strong understanding of renewable energy technologies, business models, and relevant regulations in European markets, particularly Germany (knowledge of UK markets is a plus)

• Proficient in using energy modelling software or tools (e.g., Excel, PV*SOL, or equivalents)

• Proven experience providing customer support, training, or advisory services in energy or technology sectors

• Comfortable with consultative customer engagement, including identifying client needs and supporting service renewals (not primarily a sales role)

• Excellent communication skills, able to convey complex technical information clearly in both German and English

• Collaborative, proactive, and adaptable, with the ability to thrive in a remote, startup-like environment

• Self-driven problem solver with strong organizational skills and an ability to manage changing priorities

• Passionate about sustainability and motivated to contribute to solutions addressing climate change