​Job title: Customer Success Specialist

Location: Sydney, New South Wales, Australia (On-site)

The Green Recruitment Company is seeking an entrepreneurial individual to fill the role of Customer Success Specialist in the APAC region.

The ideal candidate will possess innovative decision-making abilities, excellent communication and process management skills, and a solid understanding of power markets and the energy transition. They will thrive in a dynamic and supportive environment, where they will gain expertise in product knowledge, SaaS processes, account management, and analytical skills. This individual will play a pivotal role in advancing one of the company's key strategic priorities and supporting crucial investments in the energy sector.

Key responsibilities:

• Collaborate with Customer Success leadership to efficiently manage resources for software accounts in the APAC region.

• Develop and execute proactive strategies to support and engage with software accounts, enhancing user satisfaction from onboarding to renewal/upsell cycles.

• Serve as a liaison between clients and product teams, cultivating deep product knowledge to address software-related inquiries and advocate for customer needs internally.

• Cultivate relationships with key superusers to understand business use cases and drive adoption initiatives for the client’s software suite.

• Work cross-functionally with global teams to anticipate and resolve issues, providing regular updates to internal stakeholders.

• Drive initiatives to foster the client’s software community in the region through various outreach efforts.

What we are looking for:

Required Attributes:

• Minimum 2 years experience at major consulting, tech, energy, financial, or similar knowledge-driven firms.

• Self-motivated with an entrepreneurial spirit, adept at creative problem-solving, and committed to delivering value in a B2B setting.

• Strong process management skills, capable of leading cross-functional initiatives and delivering time-sensitive projects.

• Excellent communication skills, capable of engaging with diverse audiences at various levels of technical expertise.

• Proven stakeholder management skills, adept at foreseeing and resolving issues.

• Proficient in analyzing complex quantitative data and demonstrating a keen interest in the energy transition.

Desirable:

• Leadership background.

• Familiarity with SaaS products/processes.

• Understanding of Customer Success principles and proficiency in related software.

In conclusion, Don't miss this exciting opportunity to be part of the renewable energy revolution. Apply now and be a key player in shaping a sustainable future!