Customer Success Specialist

Posted 15 April 2024
Salary Competitive Salary (DOE)
Job type Permanent
Discipline Renewable Energy & Infrastructure
Contact NameDarcy Owen

Job description

Job title: Customer Success Specialist

Location: Sydney, New South Wales, Australia (On-site)

The Green Recruitment Company is seeking an entrepreneurial individual to fill the role of Customer Success Specialist in the APAC region.

The ideal candidate will possess innovative decision-making abilities, excellent communication and process management skills, and a solid understanding of power markets and the energy transition. They will thrive in a dynamic and supportive environment, where they will gain expertise in product knowledge, SaaS processes, account management, and analytical skills. This individual will play a pivotal role in advancing one of the company's key strategic priorities and supporting crucial investments in the energy sector.

Key responsibilities:

  • Collaborate with Customer Success leadership to efficiently manage resources for software accounts in the APAC region.

  • Develop and execute proactive strategies to support and engage with software accounts, enhancing user satisfaction from onboarding to renewal/upsell cycles.

  • Serve as a liaison between clients and product teams, cultivating deep product knowledge to address software-related inquiries and advocate for customer needs internally.

  • Cultivate relationships with key superusers to understand business use cases and drive adoption initiatives for the client’s software suite.

  • Work cross-functionally with global teams to anticipate and resolve issues, providing regular updates to internal stakeholders.

  • Drive initiatives to foster the client’s software community in the region through various outreach efforts.

What we are looking for:

Required Attributes:
  • Minimum 2 years experience at major consulting, tech, energy, financial, or similar knowledge-driven firms.

  • Self-motivated with an entrepreneurial spirit, adept at creative problem-solving, and committed to delivering value in a B2B setting.

  • Strong process management skills, capable of leading cross-functional initiatives and delivering time-sensitive projects.

  • Excellent communication skills, capable of engaging with diverse audiences at various levels of technical expertise.

  • Proven stakeholder management skills, adept at foreseeing and resolving issues.

  • Proficient in analyzing complex quantitative data and demonstrating a keen interest in the energy transition.

  • Leadership background.

  • Familiarity with SaaS products/processes.

  • Understanding of Customer Success principles and proficiency in related software.

In conclusion, Don't miss this exciting opportunity to be part of the renewable energy revolution. Apply now and be a key player in shaping a sustainable future!