Customer Solutions Lead

Posted 08 May 2023
Salary Competitive Salary (DOE)
Job type Permanent
Discipline Renewable Energy & Infrastructure
Contact NameJack Eagle

Job description

​The Green Recruitment Company are delighted to be working with one of the biggest energy analytics companies in Europe, striving to achieve global energy transformation by providing market forecasts and insights that support major strategic decisions.

As part of their ongoing and continuous growth, our client is currently searching for a Customer Solutions Lead, who will play a significant role in the business, having responsibility for the entire customer success strategy and leading client engagement and retention for their software products.

This Individual will be joining the Oxford office and will have the opportunity to lead and grow a brand-new division, which is vital to the business’ high growth strategy.

Key responsibilities:

  • Create the customer success strategy and team for their software products, connecting Proactive & Reactive user support functions with feedback and UX improvement functions.

  • Drive processes and strategies surrounding client onboarding, training, implementation, and the improvement of software products.

  • Build and develop the customer success function, training and inspiring a world-class customer success team.

  • Lead key client engagements, Supporting their strategic and financial decisions through market-leading software solutions.

  • Streamline the user experience through process improvements, tools and, team structuring, ensuring customers gain maximum value.

  • Create new channels and methods to efficiently gather and use customer feedback.

  • Generate product & sales insights through user interactions, feedback, & the analytics team.

  • Collaborate with the product team to influence product roadmaps, and the sales team to support sales strategies.

  • Champion customer success internally and externally.

  • Support the consultancy and research teams, who deliver projects that utilise the software platform.

Required attributes:

  • Excellent academic background – within a STEM, Economics, or Analytical subject.

  • 3+ years’ experience at a leading utility or energy consultancy, in an analytical, B2B customer-facing role (E.g., Customer Success Manager, Consultant, Product Manager or similar)

  • Experience analysing quantitative data and generating relevant insights.

  • An entrepreneur’s mindset and ability to solve complex problems.

  • Experience leading projects that deliver value to customers.

  • Experience working in a cross-functional, team-driven environment.

  • Desire and ability to build client relationships by engaging with them directly.

  • Exceptional communication skills and experience engaging with stakeholders across all seniority levels.

  • Keen interest in the energy transition.

Desirable attributes:

  • Working experience in the renewables or cleantech market.

  • Experience leading and growing a team.

  • Exposure to energy analytics tools (E.g., power market models).

  • Working use of Customer Experience/CRM Platforms (e.g., Salesforce, Zendesk, Jira).

  • Fluency in other European languages.