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Account Manager

Account Manager

  • Location

    London

  • Sector:

  • Job type:

    Permanent

  • Salary:

    Up to £45,000

  • Contact:

    Emma Carter

  • Contact email:

    emma@greenrecruitmentcompany.com

  • Job ref:

    AMSL

  • Published:

    7 days ago

  • Expiry date:

    2022-10-21

  • Consultant:

    Emma Carter

​The Role

  • Speaking to the client on a regular basis to ensure all elements of the contract are being met and passing queries/issues to the line manager for discussion and resolution.

  • Meet with the client to understand issues, develop the energy strategy and continually come up with new ideas to improve service.

  • To take ownership and accountability for their clients, working with each department to ensure the best service is provided through dedication, accuracy and to agreed SLA’s and KPI’s.

  • Prepare overview reports to the Manager to show regular audits of data, meeting contractual agreements and evidence work is completed on time for each client.

  • Ensure all workloads are discussed with the bureau manager during time of absence to provide continuity of service.

  • You will be required to enter data into the database and ensure that the information passes various validation and verification checks.

  • During the day various queries will arise. This will vary from utility invoice queries to site queries where you will need to contact suppliers and sites.

  • Liaise with site teams to ensure that sub meter reads as required for tenant recharges are provided in a timely and accurate fashion and that all queries are raised asap, where possible setup automatically into the system.

  • Provide accurate and timely tenant recharges and/or on accounts as required, to assist with service charge cash flow.

  • Improve the accuracy and methodology of recharges where possible through discussion and reviews, with reducing service charge values and increasing the recovery rate.

  • Responsible for all COTs/COMAs including final invoices and savings for the clients you manage.

  • To prepare and issue all reports to the client including an executive summary.

 

The Individual

  • Microsoft Excel

  • Previous Experience in the Utilities industry is an advantage

  • Attention to detail and being able to work under pressure

  • Organises workload effectively and efficiently whilst communicating with managers.

  • Strong written and verbal communication skills

  • Good mathematical skills and a keen eye for numbers

  • Team player