​The Role

• Be directly responsible for growing and retaining a LASER customer portfolio.

• Maintain account plans which identify and manage key customer risks and opportunities.

• Build a strong pipeline of sales opportunities.

• Lead on the upsell and cross-sell of LASER services.

• Identify wider opportunities for other CS divisions.

• Establish strategic relationships with key decision makers at customer organisations, including senior stakeholder engagement.

• Regularly hold account management meetings and conference calls with customers.

• Update and maintain account management activity using CRM software.

• Manage full end-to-end contract process to successfully on-board customers onto new contracts or services.

• Liaise closely with Customer Services teams with on-going service delivery, assisting with the resolution of any issues

The Individual

• Experience of providing account management services to customers in the Energy sector

• Experience of working with public sector customers

• Experience of working with Industrial & Commercial (I&C) customers

• Knowledge of the wider energy landscape in the

• UK and across the EU and how this translates into business development opportunities

• Experience of delivering presentations to customers during meetings

• Developed and maintained senior relationships in customer organisations

• Experience building a strong pipeline of opportunities and converting into sales