Up to £50,000
7 days ago
The Account Manager is accountable for retaining and growing a portfolio of customer accounts and developing strong customer relationships. The post holder will lead on key customer engagement, contract retention, upselling and cross-selling services and networking to identify and win new customers.
Be directly responsible for growing and retaining a LASER customer portfolio.
Maintain account plans which identify and manage key customer risks and opportunities.
Build a strong pipeline of sales opportunities.
Lead on the upsell and cross-sell of LASER services.
Identify wider opportunities for other CS divisions.
Establish strategic relationships with key decision makers at customer organisations, including senior stakeholder engagement.
Regularly hold account management meetings and conference calls with customers.
Update and maintain account management activity using CRM software.
Manage full end-to-end contract process to successfully on-board customers onto new contracts or services.
Liaise closely with Customer Services teams with on-going service delivery, assisting with the resolution of any issues.
Work collaboratively with Marketing and Service Leads to produce quality customer communication plans in addition to upsell and cross sell marketing material.