Banner Default Image

Account Manager

Account Manager

  • Location

    United Kingdom

  • Sector:

  • Job type:


  • Salary:

    Up to £50,000

  • Contact:

    Emma Carter

  • Contact email:

  • Job ref:


  • Published:

    7 days ago

  • Expiry date:


  • Consultant:

    Emma Carter

​The Account Manager is accountable for retaining and growing a portfolio of customer accounts and developing strong customer relationships. The post holder will lead on key customer engagement, contract retention, upselling and cross-selling services and networking to identify and win new customers.

The Role

  • Be directly responsible for growing and retaining a LASER customer portfolio.

  • Maintain account plans which identify and manage key customer risks and opportunities.

  • Build a strong pipeline of sales opportunities.

  • Lead on the upsell and cross-sell of LASER services.

  • Identify wider opportunities for other CS divisions.

  • Establish strategic relationships with key decision makers at customer organisations, including senior stakeholder engagement.

  • Regularly hold account management meetings and conference calls with customers.

  • Update and maintain account management activity using CRM software.

  • Manage full end-to-end contract process to successfully on-board customers onto new contracts or services.

  • Liaise closely with Customer Services teams with on-going service delivery, assisting with the resolution of any issues.

  • Work collaboratively with Marketing and Service Leads to produce quality customer communication plans in addition to upsell and cross sell marketing material.