​The Account Manager is accountable for retaining and growing a portfolio of customer accounts and developing strong customer relationships. The post holder will lead on key customer engagement, contract retention, upselling and cross-selling services and networking to identify and win new customers.

The Role

• Be directly responsible for growing and retaining a LASER customer portfolio.

• Maintain account plans which identify and manage key customer risks and opportunities.

• Build a strong pipeline of sales opportunities.

• Lead on the upsell and cross-sell of LASER services.

• Identify wider opportunities for other CS divisions.

• Establish strategic relationships with key decision makers at customer organisations, including senior stakeholder engagement.

• Regularly hold account management meetings and conference calls with customers.

• Update and maintain account management activity using CRM software.

• Manage full end-to-end contract process to successfully on-board customers onto new contracts or services.

• Liaise closely with Customer Services teams with on-going service delivery, assisting with the resolution of any issues.

• Work collaboratively with Marketing and Service Leads to produce quality customer communication plans in addition to upsell and cross sell marketing material.