Tier 2 Tech Support Engineer - Solar - Poland
- Posted 05 June 2019
- Salary €40,000
- LocationPoland
- Job type Permanent
- Discipline Renewable Energy & Infrastructure
- Contact NameNathan Quinn
Job description
The Opportunity
A rare opportunity to join one of the biggest micro inverter manafacturers, currently with over 120M inverters installed globally. The client offers a great route of progression in an already well established company that has the biggest US market share as well as being listed on the US stock exchange.
The Role
Responsibilities:
- Providing the customer with support on site, CRM, and over the phone
- Make sure every call is documented
- Make sure every FA/RCA unit case is returned
- Work with regional logistic manager
- Work with relevant POC
- Solving technical issues based on RTmon/monitoring permission level
- Collecting data for new HW/SW issues
- Reporting of Technical issues
- Escalate cases to RnD via CRM system (new RnD CRM called JIRAFA)
- Escalate cases to FSE (for technical cases)
- Managing SPN trainings
- Getting training materials from HQ
- Knowledge content input
The Person
- Education- Technical engineering background
- Minimum 2 year of experience working as a 2nd level engineer in a technical environment
- PV business- advantage
- Strong problem solving skills
- Communication skills
- IT knowledge
- Profound & solid technical knowledge
- Fluency in Polish and English