Job Title: Remote EU-Based Technical Support Representative
Location: Remote (EU-based)
Salary: Competitive with great pay and benefits
Are you passionate about renewable energy and have a knack for providing exceptional customer support? The Green Recruitment Company is working with a prominent Chinese Solar Cell Manufacturer seeking an enthusiastic and experienced Technical Support Representative to join their remote EU-based team. This is a fantastic opportunity to work for a cutting-edge company that is dedicated to making a positive impact on the environment.
Provide top-notch technical support to customers and partners across Europe, addressing queries related to solar cell products and solutions.
Diagnose, troubleshoot, and resolve technical issues related to installation, operation, and maintenance of solar cell products.
Collaborate with the engineering and sales teams to ensure customer satisfaction and enhance product performance.
Develop and maintain a comprehensive knowledge of the company's solar cell products, industry trends, and best practices.
Deliver technical trainings and product demonstrations to customers and partners, both virtually and in person (when required).
Contribute to the continuous improvement of support processes and documentation.
Bachelor's degree in engineering, physics, or a related field.
Minimum of 3 years of experience in technical support, preferably in the solar or renewable energy industry.
Fluency in English and at least one other European language (both written and spoken).
Strong problem-solving and analytical skills, with a customer-centric mindset.
Ability to work independently and collaborate effectively with remote teams.
Excellent communication, presentation, and interpersonal skills.
Willingness to travel occasionally for on-site customer support and trainings.
Competitive salary package with performance-based bonuses.
Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
Flexible working hours and remote work options to support work-life balance.
Opportunities for professional growth and development within the company.
Be part of a diverse, inclusive, and environmentally conscious team that is committed to making a difference.
How to Apply:
If you are ready to join a dynamic and environmentally focused organization, please submit your CV and a cover letter detailing your relevant experience and interest in the renewable energy sector to firstname.lastname@example.org.
The Green Recruitment Company is an equal opportunity employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.