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Technical Billing Analyst

Technical Billing Analyst

The Client 

One of the five biggest gas suppliers in the UK it has a presence all over Europe and has won numerous awards including a gold award for people management. They are totally committed to people with values placed on growth and learning in order to produce a high-quality service. You would join a diverse knowledgeable employee base who encourage innovative ideas to produce thoughtful enterprises.

 

Job Purpose

  • To harvest accurate and timely invoices for our  customers, covering both electricity and gas
  • sustaining robust working relationships with our customers
  • supporting the account managers
  • supporting the parent company

 

Accountability/Key Responsibilities

  • Harvest accurate and timely monthly invoices for customers
  • Shape strong working relationships with customers, account managers and colleagues
  • Organize any queries whilst keeping stakeholders updated
  • Deliver timely reports on bill run performance against electricity and gas targets to operational teams and senior stakeholders.
  • Assist the delivery of financial invoicing reporting, analysis, and insight.
  • Promote efficiency improvements and support the Operations Team Manager in fashioning a team that is knowledgeable for sustaining future growth and succession planning.
  • Work in corporation with other operational teams to deliver an outstanding customer experience through knowledge sharing
  • You will also support the development of the Client’s Energy business in the UK by supporting the team to shape enduring relationships with third party providers

 

Experience

  • 5+ years' technical experience of billing processes for gas and electricity
  • Thorough knowledge of gas and electricity smart metering products and linked firmware lifecycle management
  • Brilliant communication skills both written and verbal
  • Knowledge of bringing continuous improvement initiatives
  • Analytical brain with strong excel skills