Your tasks:

• Customer contact is expected in relation to ongoing tasks
• Excellent customer service and satisfaction
• Management reporting, information flow and business process
• Manage efficiency of support services through improving each function.
• Supervise staff on a daily basis
• Oversee quarterly assessments and forecasts of organization’s financial performance against budget, financial and operational goals.
• Contribute to organizational planning/strategy as a member of the Management team.
• Customer satisfaction with their KPI’s short lead times and high service level.
• Prepare audits
• Prepare offers and market strategies.
• Monitor work quality
• Evaluate the technicians service reports.
• Registration of Field Documentation
• Improve the service systems, processes and policies in support of the customer and Avanti

Your profile:

• Proficient in English language.
• Communication skills both verbal and written.
• Minimum of 3-5 years of experience in management and demonstrated leadership
• Bachelor Degree
• Computer skills in Excel, Word, Outlook, and PowerPoint.
• Ability to travel. 20- 35%.
• Wind energy industry experience will be an advantage.
• Strong background and work experience with Service.
• Capabilities in operational, tactical and strategic level