The Green Recruitment Company are delighted to be supporting our Client, an innovative SmartGrid solution provider, who are accelerating the delivery of net-zero schemes within the real estate sector through the integration of Solar, Battery and EV Charging assets.
They are looking for a Head of Customer Operations to support the senior management team by designing, building and running their customer operations function.
Reporting directly into the Chief Operations Officer, you would be responsible for the following objectives and tasks:
Design, secure and lead the customer operations team, and develop the company's voice
Create a culture and processes which achieve the business goals and objectives with regards to their customer service
Establish and manage a best-in-class digitally enabled end-user customer support operations and management system
Work effectively with the Product Team to design and improve the customer journeys, to secure cost-effective customer management IT platforms and optimise customer profitability
Design and manage appropriate customer metrics to enable customer satisfaction tracking
Identify and resolve customer related risks & prioritise customer's data privacy
To be successful in this role, the ideal candidate will need:
Significant experience of building and managing operational customer service teams within the energy sector
Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets
Proven management experience at a senior, strategic level role
Experience of having evaluated and managed different geographical locations for customer services support functions
Well-developed leadership skills
Ability to motivate and communicate with others at all levels
Excellent communication skills
Able to adapt and succeed in a evolving business environment
In return, we are offering a highly competitive salary plus a performance-based bonus, along with a range of benefits including a generous pension scheme, private medical insurance, and flexible working arrangements.