European Account Manager

The Client

The Green Recruitment Company are working with one of the leading international energy consultancy firms. With over 25 years’ experience their mission is to provide a comprehensive range of consultancy services that support clients in managing their energy strategy.

Job Purpose:

• Manage designated client accounts to ensure contractual obligations are delivered in accordance with the terms of existing contracts.
• Develop a thorough understanding of the client’s service delivering excellent client experience.

Accountability/Key Responsibilities

• Take responsibility for overall client satisfaction and retention of the account at renewal.
• Build strong client relationships through regular communication.
• Work with both external and internal stakeholders to support on client service delivery.
• Ability to work with a CRM system to maintain client contacts.
• Maintain a good level of Energy market knowledge.
• Manage development and delivery of detailed business and mobilisation plans.
• Assist the Operational Delivery teams with ad-hoc and regular requests.

Personal Specification

Skills (i.e. communication / problem solving / autonomy/ analytical / meet deadlines)

• Strong verbal and written communication skills.
• Ability to build client relationships.
• Effective presentation and negotiation skills.
• Good time management skills.
• Problem solving attitude.
• Demonstration of commercial understanding to support client retention.

Knowledge (experience, qualifications, IT Literacy / packages, commercial awareness)

• Degree or equivalent industry experience at middle management desirable.
• Good experience in the energy industry (minimum 2 years)
• Exposure/Experience in the European Energy Market (Essential)
• Evidence of managing accounts highly desirable.