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Customer Support Executive

Customer Support Executive

  • Location

    Twickenham

  • Sector:

    Energy Supply & Trading, Energy Procurement

  • Job type:

    Permanent

  • Salary:

    £25,000 - £30,000

  • Contact:

    Emma Carter

  • Contact email:

    emma@greenrecruitmentcompany.com

  • Job ref:

    CSE

  • Published:

    about 1 month ago

  • Expiry date:

    2021-06-08

  • Consultant:

    Emma Carter

Do you want to work with an established, expanding company that has a strong reputation for delivering Energy & Process Improvements and wider sustainability solutions, services, and products to the FMCG and public sectors? Join this fast growing team as a Customer Support Executive! Focused on the environment and sustainability, the role will support and grow the membership base and assist existing members with accreditation and renewals. In this role you will work closely with Customers where you will guide them through the Green Mark product.

This is a fantastic opportunity for a proactive, sociable, organised individual with a real passion for the environment and sustainability.


The Role:

  • Working with Account Managers to manage setup, implementation and configuration
  • Support members via phone, email, virtually or face to face and ensure satisfaction whilst acting as advisor on their membership journey
  • To work with account managers and product experts/developers to successfully complete implementation with the member
  • To be the subject matter expert on the Green Mark solution for members
  • To act as a brand ambassador
  • Manage and build strong day to day relationships with members
  • Work with marketeers to develop content for communications and member engagement


The Individual:

  • Have a Sustainability degree, or higher qualifications
  • Be passionate about Sustainability
  • Proficient with MS Office
  • Self-motivated and able to perform duties independently
  • Exceptional written and spoken English vocabulary
  • Good presentation skills
  • Live a commutable distance to Hampton or serious about relocating


Does this role sound like something you’d be interested in? Please don’t hesitate to contact Emma with your CV at emma@greenrecruitmentcompany.com