Up to £45,000
7 days ago
Speaking to the client on a regular basis to ensure all elements of the contract are being met and passing queries/issues to the line manager for discussion and resolution.
Meet with the client to understand issues, develop the energy strategy and continually come up with new ideas to improve service.
To take ownership and accountability for their clients, working with each department to ensure the best service is provided through dedication, accuracy and to agreed SLA’s and KPI’s.
Prepare overview reports to the Manager to show regular audits of data, meeting contractual agreements and evidence work is completed on time for each client.
Ensure all workloads are discussed with the bureau manager during time of absence to provide continuity of service.
You will be required to enter data into the database and ensure that the information passes various validation and verification checks.
During the day various queries will arise. This will vary from utility invoice queries to site queries where you will need to contact suppliers and sites.
Liaise with site teams to ensure that sub meter reads as required for tenant recharges are provided in a timely and accurate fashion and that all queries are raised asap, where possible setup automatically into the system.
Provide accurate and timely tenant recharges and/or on accounts as required, to assist with service charge cash flow.
Improve the accuracy and methodology of recharges where possible through discussion and reviews, with reducing service charge values and increasing the recovery rate.
Responsible for all COTs/COMAs including final invoices and savings for the clients you manage.
To prepare and issue all reports to the client including an executive summary.
Previous Experience in the Utilities industry is an advantage
Attention to detail and being able to work under pressure
Organises workload effectively and efficiently whilst communicating with managers.
Strong written and verbal communication skills
Good mathematical skills and a keen eye for numbers