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Network Operation Centre Manager

Network Operation Centre Manager

  • Location

    Ontario

  • Sector:

  • Job type:

    Permanent

  • Contact:

    Samantha Molloy

  • Contact email:

    sam.molloy@greenrecruitmentcompany.com

  • Job ref:

    NOCM01

  • Published:

    20 days ago

  • Expiry date:

    2022-08-19

  • Consultant:

    Samantha Molloy

We are a behind-the-meter energy solutions company that designs, constructs, and operates medium to large scale facilities at industrial and commercial facilities in Ontario.


POSITION SUMMARY:

The Network Operations Centre Manager is tasked with 7x24 surveillance and maintenance of our fleet of behind-the-meter energy storage and generation facilities. The accountability includes communications network, data acquisition, facility operations, scheduled maintenance, and IESO market operations and optimization.

ESSENTIAL FUNCTIONS:

  • The ideal manager will ensure the overall management of 7x24 facility operations 7 days per week

  • Perform basic facility support including conducting daily administrative duties, supporting maintenances, perform monitoring of all facility infrastructure

  • Perform troubleshooting and initial triage of issues

  • React quickly, efficiently and effectively to alarms received for supported systems

  • Must be able to monitor logged events, with an eye for developing trends and identifying potential issues

  • Monitor IESO real time markets, schedule operations of facilities according to market price signals

  • Monitor weather, and curtailment alerts for coincident peak days (global adjustment)

  • Schedule charge and discharge of energy storage facilities according to established operating protocols, market signals, and curtailment events with the objective of minimizing coincident peak demand, and input energy costs

  • Document system problems, escalate and take appropriate actions according to company procedures. Must ensure issues are updated hourly, including sending out notifications to customers and outsource service companies when necessary

  • Ability to analyze raw data and reports to provide management with a coherent picture of call trends and outage trends.

  • Handle individual customer's issues via e-mail and telephone communication.

  • Interface with hoist site customers as required, understand their pattern of daily energy usage, co-ordinate and communicate schedule facility outages or host manufacturing plant outages

  • Ability to speak to our customers in professional manner to gather additional details of their issue during an outage situation and/or confirm resolution. Also, guide customers through established troubleshooting procedures to identify and resolve their individual issue.

  • Responsible for developing new, and modifying existing, processes that are required to meet changing business requirements.

  • Be familiar with incident management procedures, assist in development and refinement of procedures and policies as the business evolves

  • Act as a “feedback loop” for continuous improvement raising issues that are consistently being brought up with regards to technology or processes.

  • Make recommendations/suggestions that will help the NOC and other Teams to run the business better; including but not limited to a broader set of accountabilities and identification of new ways to track the business

  • Participate in special projects and perform other duties as assigned.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

  • Bachelor of Science degree in Engineering or the equivalent combination of experience and education.

  • Electrical engineering knowledge and experience is a plus.

  • Understanding of distributed energy resources including energy storage and generation systems and operational strategies is a plus.

  • Minimum of two years of experience in electric energy markets and/or operation of large-scale energy storage facilities

  • Proven ability to prioritize, manage multiple projects and executes in a fast-paced and dynamic environment with a strong ownership mentality.

  • Proven excellent ability to use a variety of computer software applications in project management, word processing, spreadsheets, databases and presentations.

  • Excellent communication, management, organizational, planning, problem solving skills. Ability to interact professionally and influence positively a diverse group of executives, managers and subject matter experts.

  • Excellent verbal, visual and writing communication skills in English.

  • Must possess at any time a valid driver’s license with a driving record.