The Energy Data Analyst supports a growing International team and assist with the management requirements for existing and new clients by building and maintaining energy knowledge.

The Role:

• Provide energy data consulting services to European based clients 
• Build an understanding of invoice structures, formats and elements across EMEA Region, Russia and India 
• Build and Maintain thorough knowledge and understanding of all European energy markets 
• Receive/Retrieve supplier invoices for entry into databases 
• Read, interpret & understand utility bills, and enter into systems in an efficient & timely manner 
• Build relationships with vendors / utilities 
• Contact vendors to update billing addresses, collect missing bills and deal with high level billing issues 
• Analyse and build reports including working with operating centre, vendors and client sites 
• Perform quality check of translated bills 
• Ensure queries and errors are disputed, tracked and resolved with the supplier 
• Support client on-boarding 
• Develop and maintain required client reporting tools for the international team 
• Meet/exceed agreed client deadlines, assist clients with their queries, make improvements and ensure continuing levels of client satisfaction 
• Liaise with other members of the company to resolve any client queries quickly and efficiently 
• Maintain and optimise processes to retrieve data in the most efficient format 
• Support sales with presentations of the operating platform 
• Attend client/supplier meetings when necessary 
• Support the account management and new business development teams 
• Communicate with utilities, local distribution companies, and public utility commissions to gather timely, accurate, and complete energy market intelligence 
• Provide cover for the department in times of absence and during busy periods 
• Understand all other international products and support other teams as and when required 
• Any other ad hoc tasks 

The Individual:

The role requires a flexible approach to delivery as problem solving is a key element to the role. Communication is a key element so that discussions are held with both suppliers, clients and internal teams to ensure the best outcome.

• An experienced data analyst 
• Admin, Data management and analysis experience 
• Excellent organisational and workload management skills 
• Preferred experience working within the energy industry across Europe 
• Strong eye for detail 
• Ability to work effectively alone and within a team 
• A self-starter, who likes to get the job done properly first time 
• An ability to identify problems and resolve them 
• Experience In managing large sets of complex data 
• Experience in a client facing role working directly with customers 
• Ability to build and maintain both client and supplier relationships 
• Strong reading, technical writing, and arithmetic skills in concert with advanced expertise in Excel, PowerPoint, and Word software programs. 
• Strong negotiating skills related to issue resolution. 
• Strong interpersonal skills. 
• Must be detail oriented, flexible, adaptable and self-motivated. 
• Skill in analysing and interpreting utility and tariff data 
• Ability to handle deadlines and high stress situations on a periodic basis 
• Must be able to travel regularly to client and supplier locations.