Customer Support Associate

Posted 07 December 2023
Job type Permanent
Discipline Renewable Energy & Infrastructure
Contact NameMariah Hifzulrehman

Job description

My client are a leading cleantech company with ambition to change the way that electricity grids are run worldwide – they develop software solutions that make their energy networks more flexible and sustainable. They are currently looking for a Customer Support Associate to join their team in London. This person will be working closely with their team of engineers, product managers, designers etc.,

A critical component of this role is ensuring client satisfaction across their global portfolio – they are active in regions such as the UK, Southern Europe and USA. They have many clients across Portugal and Italy, so a Portuguese or Italian speaker would be highly advantageous.


  • Providing support to all customers.

  • Responding rapidly to customer queries.

  • Maintaining a record of all customer interactions as well as recording all incidents and complaints etc., and actioning these by collaborating with wider teams.

  • Monitoring customer performance, trends, risks, potential opportunities in the market and recording this data to use for the improvement of the customer experience.

The ideal candidate:

  • 2+ years of experience in a B2B sales position or a similar role

  • Previous experience of working in a scale-up environment

  • Multilingual specifically Italian (Portuguese speaking would be advantageous)

  • Experienced in working within electricity markets.

  • Fluent in English (does not have to be your first language).

  • Able to establish strong relationships and maintain rapport with internal team members and external customers.

This is a hybrid position with 2-3 days office attendance required. My client are offering a competitive salary, bonus, employee share scheme and a comprehensive benefits package.​