Supply Point Co-ordinator
- Posted 21 May 2021
- Salary £20,000 - £25,000
- Location
- Job type Permanent
- Discipline Sustainability, Energy Supply & Trading
- ReferenceSPC
- Contact NameEmma Carter
Job description
Want to work in an industry leading commercial energy supplier? Our client is seeking a full time Supply Point Co-ordinator to join their expanding team. The supply point co-ordinator is a crucial role within the company as this person will ensure dataflows to register their customers to their sister company are sent correctly and in a timely manner, whilst ensuring exceptions are resolved effectively and efficiently. Our client is seeking someone numerate, analytical and precise, whilst being a great team player. The ideal person will have worked for 2 – 3 years within an energy supplier, but experience is not essential as full training will be provided.
The Role:
- Creating and processing energy industry dataflows
- Investigating and resolving dataflow exceptions in a timely manner
- Maintaining accurate customer data using Billing, CRM and Industry Interaction software
- Inbound and outbound interaction by telephone/e-mail with customers, other energy suppliers and industry agents
- Working closely within a team to deliver business priorities
- Resolution of queries either first hand or via co-operation with back office teams
- Identifying potential process improvements and raising them accordingly
- Raising and resolving read disputes
- Raising and resolving issues with other suppliers regarding customer registrations
- General administration; duties in accordance with Line Manager Requests
The Individual:
- High quality communication skills
- High level of IT literacy and excel skills
- Motivation to work autonomously
- Excellent team player
- Strong organisation skills
- Highly flexible and able to multi-task
Does this role sound like something you’d be interested in? Please don’t hesitate to contact Emma with your CV at emma@greenrecruitmentcompany.com