​We’re hiring an Operations Integration Lead to take ownership of technology integration and operational standardisation across a growing portfolio of acquired businesses.

Your immediate focus will be SimPro, a field service management platform used by the majority of the business. Beyond that, you’ll work across the full operational tech stack: HubSpot (CRM and support), Xero (accounting), Aurora Solar (system design), and a proprietary integration layer that connects them.

This is a highly hands-on, embedded role. You’ll spend 1–2 weeks at a time in regional offices, working directly with the people who rely on these systems day-to-day: office managers, engineers, installation managers, and GMs. You’ll identify where workflows break down, fix them in practice, and ensure the changes stick before moving on to the next site.

This role sits at the intersection of technology and change management. You won’t be configuring systems remotely — you’ll be driving adoption across teams with different legacy processes, varying levels of technical confidence, and, at times, resistance to change. Success isn’t just about implementing systems; it’s about getting people to use them effectively.

As the business continues to grow through acquisition, you’ll develop a repeatable integration playbook that enables faster, smoother onboarding of new businesses. There is strong progression potential for the right candidate.

What You’ll Do

• Lead the implementation, adoption, and standardisation of SimPro, HubSpot, Xero, Aurora Solar, and internal tools across all subsidiaries

• Embed on-site in regional offices (1–2 weeks per location) to map workflows, identify gaps between intended and actual system use, and implement practical solutions

• Improve data quality and process discipline, ensuring systems — not spreadsheets, WhatsApp, or verbal handoffs — are the single source of truth

• Design and roll out cross-system workflows (e.g. from sales through to installation, invoicing, and aftercare) that are intuitive and sustainable for non-technical users

• Create training materials, SOPs, and scalable onboarding playbooks for future acquisitions

• Partner with the tech lead on integrations and platform development, feeding back real-world user challenges

• Provide leadership with structured insights on operational bottlenecks, user pain points, and automation opportunities

• Drive system adoption through trust, persistence, and clear communication

What We’re Looking For

Must-haves

• Hands-on experience configuring or implementing SimPro or similar field service software (e.g. Jobber, ServiceM8, BigChange, Tradify)

• Strong working knowledge of CRM systems (HubSpot preferred), with broader exposure to accounting tools and workflow automation

• Industry experience in trades, building services, renewable energy, HVAC, or similar — you understand how installation-led businesses operate

• Demonstrated success driving adoption of systems among non-technical or change-resistant users

• Strong process mapping and problem-solving skills

• Willingness to travel extensively (60–70% of time across England)

• Excellent communication skills, with the ability to engage both senior leadership and front-line teams

Nice-to-haves

• Experience standardising systems across multiple sites or business units

• Background implementing field service or business management platforms across organisations (e.g. vendor, consultancy, or in-house)

• Familiarity with Aurora Solar or similar design tools

• Knowledge of solar PV, battery, or heat pump installation workflows

• Experience working with system integrations (API-level understanding beneficial)

• Experience building reports or dashboards from operational data