Up to £30,000
2 days ago
The Green Recruitment Company are working alongside a leading I&C power and gas supplier to businesses across the UK in their search for an Operations Analyst.
As part of the Billing & Settlements Team, you will be guaranteeing a positive customer experience by ensuring the accuracy of all Settlement Data. Your role will involve; reviewing gas meter reads, updating AQs and resolving metering queries etc.
- Ownership of gas meter reading performance and maximising read acceptance;
- Reviewing AQs and raising updates;
- Work with our partners and agents to ensure meter readings are received as required and agent performance meets SLAs;
- Assisting with disputed reads, erroneous transfers, and agent appointments;
- Resolving billing queries and exceptions;
- Validating industry charges;
- Various data entry, validation, and administration tasks.
- Previous experience working in a retail energy supplier preferable;
- Previous experience in a data-centric analytical role;
- A good level of knowledge using Microsoft Excel;
- Excellent communication skills;
- A proactive approach to problem-solving, idea creation, and suggesting/driving change;
- Comfortable working in a fast-paced environment;
- Self-motivated and can work autonomously.