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Operations Analyst

Operations Analyst

  • Location

    London

  • Sector:

    Energy Procurement & Utilities

  • Job type:

    Permanent

  • Salary:

    Up to £30,000

  • Contact:

    Tom Brookes

  • Contact email:

    tom.brookes@greenrecruitmentcompany.com

  • Job ref:

    OA2

  • Published:

    2 days ago

  • Expiry date:

    2020-12-01

  • Consultant:

    Tom Brookes

The Client:

The Green Recruitment Company are working alongside a leading I&C power and gas supplier to businesses across the UK in their search for an Operations Analyst. 

 

The Role:

As part of the Billing & Settlements Team, you will be guaranteeing a positive customer experience by ensuring the accuracy of all Settlement Data. Your role will involve; reviewing gas meter reads, updating AQs and resolving metering queries etc. 

Responsibilities include:

  • Ownership of gas meter reading performance and maximising read acceptance; 
  • Reviewing AQs and raising updates;  
  • Work with our partners and agents to ensure meter readings are received as required and agent performance meets SLAs; 
  • Assisting with disputed reads, erroneous transfers, and agent appointments; 
  • Resolving billing queries and exceptions; 
  • Validating industry charges; 
  • Various data entry, validation, and administration tasks. 

 

The Individual:

  • Previous experience working in a retail energy supplier preferable;
  • Previous experience in a data-centric analytical role;
  • A good level of knowledge using Microsoft Excel;
  • Excellent communication skills;
  • A proactive approach to problem-solving, idea creation, and suggesting/driving change;
  • Comfortable working in a fast-paced environment;
  • Self-motivated and can work autonomously.