Featured

Customer Success Manager

Posted 23 June 2021
Salary Up to £75,000 + bonus
LocationUnited Kingdom
Job type Permanent
Discipline Renewable Energy & InfrastructureEnergy Supply & Trading
ReferenceCSM3
Contact NameTom Brookes

Job description

The Green Recruitment Company are working alongside a leading software and advisory company who help to facilitate post-subsidy renewable energy sales and risk management. This is done by creating transparency, facilitating new transactions, and providing the best software foundation for renewable energy sales and risk management. With more than 10,000 MW of renewable PPA transactions supported, this client has become the one-stop source for software solutions and advisory services in the fastest growing part of the renewable energy market.

 

The Role:

As a Customer Success Manager, you will maintain and grow the existing customer base by taking ownership of the post-sale activities. You will have excellent project management skills to liaise with internal and external stakeholders. You will orchestrate all customer success activities in close collaboration with sales (you will report to the head of sales), advisory teams, product management, marketing, and engineering to keep the customers happy and contribute to sales growth.

Responsibilities:

  • As a Customer Success Manager, you will be passionate about the Customer and the benefits they derive from our solutions. You will become part of their ambitions whilst maintaining Customer longevity and systematic business growth.
  • You will drive post-sale activities to ensure a high degree of Customer satisfaction and adoption, which means they continue to spend with us through renewals, additional modules, and professional services.
  • Driving renewal readiness efforts related to account prioritisation activities and aligning necessary organisational resources to support renewal activities.
  • You will always be seeking further business opportunities with the customer by recording and analysing interactions in the CRM to achieve excellence in upselling and cross-selling.
  • Ensure high utilisation of the technical solution and guide the Customer in process, people and change management tasks. Identify early signs of low engagement and intervening immediately using risk mitigation plans and activities.
  • Orchestrate client-facing activities in relation to product training, educational events such as academies and webinars and similar events. You will manage NPS surveys, case studies, testimonials and referrals


 

The Individual:

  • Demonstrable experience gained through Customer Success, Sales, and/or Professional Services with enterprise clients. Ideally, you have strategy experience from a top-tier consultancy
  • Proven management skills and achievement of retention and growth goals.
  • In-depth understanding of trading, risk, quantitative analysis ideally gained in the energy sector or financial markets.
  • Experience working with a technical customer base and understanding of corporate IT projects and processes and experience in the SaaS space.
  • Experience of organising Customer Days and Webinars in order to maintain Customer engagement and introduce new products and features.
  • The ability to see patterns in data and to infer commercial benefits.