Account Manager
- Posted 02 December 2022
- Salary Up to £50,000
- LocationUnited Kingdom
- Job type Permanent
- ReferenceECAML
- Contact NameEmma Carter
Job description
The Role
Be directly responsible for growing and retaining a LASER customer portfolio.
Maintain account plans which identify and manage key customer risks and opportunities.
Build a strong pipeline of sales opportunities.
Lead on the upsell and cross-sell of LASER services.
Identify wider opportunities for other CS divisions.
Establish strategic relationships with key decision makers at customer organisations, including senior stakeholder engagement.
Regularly hold account management meetings and conference calls with customers.
Update and maintain account management activity using CRM software.
Manage full end-to-end contract process to successfully on-board customers onto new contracts or services.
Liaise closely with Customer Services teams with on-going service delivery, assisting with the resolution of any issues
The Individual
Experience of providing account management services to customers in the Energy sector
Experience of working with public sector customers
Experience of working with Industrial & Commercial (I&C) customers
Knowledge of the wider energy landscape in the
UK and across the EU and how this translates into business development opportunities
Experience of delivering presentations to customers during meetings
Developed and maintained senior relationships in customer organisations
Experience building a strong pipeline of opportunities and converting into sales