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Account Manager (Home Based)

Account Manager (Home Based)

  • Location

    Unknown

  • Sector:

    Energy Procurement & Utilities

  • Job type:

    Permanent

  • Salary:

    Competitive

  • Contact:

    Sam Idle

  • Contact email:

    sam@greenrecruitmentcompany.com

  • Job ref:

    RDF23

  • Published:

    about 1 month ago

  • Expiry date:

    2019-09-24

  • Startdate:

    ASAP

  • Consultant:

    Sam Idle

Overview:

Working within the Corporate Account Management team, the Account Manager oversees coordinating and managing all activities for a variety of strategically and high value important customers.

Being the main point of contact for the customer gaining a thorough understanding of the customers’ energy and business challenges and produce a strategy to meet these needs, increase revenue and extend stakeholder engagement through the development of solid relationships with client decision makers and senior contacts.

The Account Manager will have a strong knowledge on customers’ businesses, sectors and challenges and have experience in the delivery of brilliant customer service, strategic relationship management and client development and retention. 

Accountability/Key Responsibilities:

  • Serve as a knowledgeable main point of contact for allocated customers.
  • Develop strategies for the proactive management of a portfolio of corporate customer accounts guaranteeing that all services are delivered to all clients.
  • Confirming customer retention through development of extra product and service opportunities and by proactive engagement with senior decision makers.
  • Maximise the income per customer from both direct/brokerage fees and identifying and securing cross sell and up sell opportunities.
  • Adapt account management strategies and activities to meet the individual requirements of the customer.
  • Formulate recommendations and proposals based on a thorough understanding of the customers’ requirements.
  • Proactively take care of communications and activities to ensure a timely and profitable recurring income stream.
  • Ensure continuing levels of customer satisfaction are met answering queries in a timely manner.
  • Make sure a first class service is provided to the customer by liaising with colleagues to ensure that expectations are clear and understood.
  • Report any complaint using the agreed internal process. Where complaints arise bring a resolution that retains the client relationship whilst protecting the revenue and interests of the Company.
  • Where further business opportunities are found manage the sales process liaising with the correct personnel.
  • Supporting sales with securing new customers.
  • Keep accurate and up to date customer records and manage all day to day administration.
  • Keep well-informed of industry developments in areas including energy supply contract procurement, gas and electricity commodity market conditions, energy efficiency measures and regulatory changes.
  • Leverage customer intelligence to inform and support the development of the Company’s products and services.
  • Actively participate in knowledge sharing across the account management team
  • Support the wider needs of the business as and when reasonably required

Personal Specification:

  • At least 3 years’ account management experience working within the energy/utilities industry and dealing with business customers
  • Good knowledge of energy procurement products and processes
  • Contract negotiation experience
  • Excellent communication skills both verbal and written
  • Ability to identify customer needs and develop strong relationships
  • Successful track record in consultative selling to deliver additional client revenue and maximize retention
  • Excellent customer service skills
  • Strong planning, prioritisation and organisational skills
  • Computer literate with strong MS Office (particularly Excel), MS Outlook skills
  • Positive, professional and focused work ethic
  • Flexible and active team player

Qualification/Experience:

  • Educated to GCSE level or equivalent, including English and Maths at least grade C or equivalent
  • Educated to a degree level or equivalent (Desirable)
  • Higher level qualification relevant to the position (e.g. Business Studies, Customer Service, NVQ Administration etc) (Desirable)

Work environment:

  • Travel to customer sites will be a prerequisite of this role and as such a full driving license will be required
  • Employees are required to carry out their duties in accordance with the Company Health and Safety policies and procedures.