CO2e OFFSET

  • Location: Manchester
  • Salary: £30,000 + Bonus
  • Job Type: Permanent
  • Posted: 30th Nov 2017

TPI Account Manager

Energy Distribution

The Client:

The Green Recruitment Company are working alongside a large, independent energy supplier in their expansion plans. The business is part of a global group and has sustained continuous growth over the last ten years. They are expanding into new markets and enhancing their customer base that has naturally seen a growth in headcount. They specialize in supplying energy to businesses of all sizes, being one of the largest in the b2b space in the UK. They put the customer at the forefront of their operations, which sees them challenge, develop and invest in their staff whilst continuing to grow and build a European retail organization. They need people with ambition, a passion to succeed and a creative drive to bring innovation to the energy space.

The firm holds their values at the core of everything that they do. They have a consultative approach to their customers, understand the requirements and challenges at hand and identify how they can add value. A passion for excellence, growth and learning they are committed to making hires for individuals that are looking for a long-term career. They encourage new ideas in how they do business and this role will have influence on the division for years to come.

The Role:

The key objective of this role will be to support the expansion of the product in the UK in terms of new business margin, product and number of sites, by building relationships with a portfolio of Brokers / TPI’s. You will manage all aspects of the relationship with a majority of time is spent on face to face meetings with TPI’s. A commercially focused, creative and driven approach is required to develop an efficient relationship model that will successfully achieve the financials/ site numbers required including growing both new business pipelines, managing contract renewals, increasing and promoting the usage of the Broker Portal. All in an effective and efficient manor resulting in increased levels of business, margin, go live rates and reducing attrition from your allocated broker / TPI base

Duties & Responsibilities
• Build strong relationships within a designated portfolio of brokers / TPI’s to increase the level of business and maximize profit levels
• Ensure regular contact with your broker / TPI base, enhance service levels at every opportunity
• Increase new business sales to meet and exceed the target set (no’s sales, volume, margin etc.)
• To devise strategies to address these targets and ensure business is driven and retained by relationship based focus
• Ensuring within your broker / TPI portfolio that minimum renewal rate of 75% is achieved
• Manage the objections rate within your portfolio base to support the above
• Drive increased usage of the TPI portal
• Ensuring that the ‘’go live’ rate with your designated broker / TPI base is 85%+ live first time
• Provide pricing support for multi – site sales as required
• Provide regular reports on the performance of your designated broker / TPI portfolio
• Take ownership for identifying customer service issues impacting upon your designated broker / TPI portfolio and work with your operational colleagues to address and improve these
• Improve the overall levels of customer satisfaction from your designated broker / TPI base and for the SME sector overall
• Identify process and office automation improvements and efficiencies and with the team ensure these are deployed in an effective and timely manor
• Assist in reducing the cost to acquire and cost to serve within the TPI channel
• Work both individually and within a team to ensure all targets are met
• Work with internal and external stakeholders to provide exceptional customer service
• Make both internal and external presentations to both colleagues, your designated portfolio of brokers / TPI’s and other third parties when required
• Support the internal pricing automation process and the price requirements / queries of your designated broker / TPI base by dealing with exceptions and enquiries as they occur
• Work closely with our marketing team to maximise sales opportunity, manage ad-hoc campaign delivery
• Work with internal departments to target most profitable sectors
• Ensure efficient flow of information between the Sales Team and Internal departments
• Ad-hoc reporting as required

The Individual:

Skills & Competencies
• A detailed understanding of the UK Gas and Electric SME Market
• Good organisation skills
• Advanced sales skills
• Good interpersonal skills
• Concern for accuracy and ability to meet tight deadlines
• Advanced face to face meeting skills
• Good People Skills
• Proactive in achieving results
• Able to cope with multiple priorities and changing environment
• Diligent and dependable
• Able to work well as part of a team as well as individually
• Excellent understanding of Customer Services and Account Management
• Excellent interpersonal skills and confident persona
• Excellent written and verbal communication skills
• Able to cope with multiple priorities and changing environment

Experience
• Proven track record in business development/sales
• Knowledge of the UK gas and/or power industry (ideally B2B)
• Previous experience of building key relationships (TPI/Brokers)
• Demonstrable experience in an Account management / Sales positions
• Knowledge of B2B energy sector desirable
• Ability to hit / exceed sales and business targets

To apply for this role please contact us at:

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